Contact

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can contact our Paul Sharma. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you may take your complaint to the Legal Ombudsman:

• – within six months of receiving a final response to your complaint
• – no more than six years from the date of act/omission; or
• – no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

You also have a right to complain about the poor behaviour of your solicitor to the Solicitors Regulation Authority (SRA), the body that regulates all solicitors and most law firms in England and Wales. Complaints can concern your solicitor telling lies, stealing from you, closing down the law firm without telling you, or breaking rules of the SRA.

Solicitors Regulation Authority

037606 2555  inside the UK

Contact form: https://www.sra.org.uk/consumers/problems/

27 July 2024